Guidelines to Customer Experience Marketing

Updated: May 7





Here are a few guidelines to use in building a sustainable Customer Experience Strategy:


  • See small changes as steps that can lead to big improvements

  • Align your overall business plan with your customer experience strategy

  • Make Customer experience improvement a priority across all disciplines thereby creating a customer-centric culture

  • Know what your customers see when dealing with your company. Listen, gather data from your interactions with customers, and learn from their behavior.

  • Use this picture to create personalized interactions

  • Stakeholders at all levels need to support your CX strategy

  • Approaching customer experience improvement as an ongoing process


Contact

325 Sandalwood drive, Newlands, Pretoria, South Africa

​​

Tel: 084 577 3733

info@thrumotion.co.za

  • Facebook
  • LinkedIn

Subscribe to our newsletter

© 2020 created by

Thru Motion Marketing.